These Terms and Conditions ("Terms") govern your access to and use of abhianuglobal.com and any purchase made through it. This website is operated by ABHIANU Consulting Private Limited (CIN: U52290OD2026PTC052874, GSTIN: 21ABFCA1056P1ZQ, FSSAI License No. 22026067000464), trading as Abhianu Spices ("we," "us," "our"), with its registered office at Plot No. 104/2017, Paradip Colony, K4, Kalinga Vihar, Bhubaneswar, Odisha, India – 751019.

By browsing this website, placing an order, or otherwise using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use this website or our services. These Terms apply to all visitors, customers, vendors, and other users of the site.

We may update these Terms at any time by posting the revised version on this page. Continued use of the website after changes are posted constitutes acceptance of those changes, so please check back periodically.

1. Online Store Terms
You must be of legal age in your jurisdiction to agree to these Terms; minors may use the site only with the consent and supervision of a parent or guardian. You agree not to use our products or services for any unlawful or unauthorized purpose, and not to violate any laws applicable in your jurisdiction while using this website. You must not transmit any virus, worm, or other malicious code. Any breach of these Terms may result in immediate termination of your access to our services.

2. Accounts and Guest Browsing
You are welcome to browse our website without creating an account. To place an order, however, you will need to create an account with us, providing your name, phone number, and delivery address. We do not build a long-term identification profile from this information — your account and order-related personal information is permanently deleted no later than 30 days after your order is placed. For more detail on how we handle your data, please see our Privacy Policy.

3. Minimum Order Value
There is no minimum order value for prepaid orders. For Cash on Delivery (COD) orders, a minimum order value of ₹299 applies.

4. General Conditions
We reserve the right to refuse service to anyone, for any reason, at any time. No part of the content on this website may be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without our express written permission.

5. Accuracy, Completeness, and Timeliness of Information
We make reasonable efforts to keep the information on this website accurate and current, but we are not responsible if information available on this site is not accurate, complete, or current. We recommend confirming details directly with us before making purchasing decisions based on site content.

6. Modifications to Service and Pricing
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any part of our service at any time without notice, and we will not be liable to you or any third party for any such price change, suspension, or discontinuation.

7. Products and Services
Certain products may be available in limited quantities and are subject to availability. We have made every effort to display product colours and images as accurately as possible; however, we cannot guarantee that your device's display will reflect the actual colour of the product. All returns and exchanges are subject to our Return and Refund Policy. We do not warrant that our products, services, or any information provided on the website will meet your specific requirements or expectations.

8. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Any disputes arising out of or in connection with your use of this website or your orders shall be subject to the exclusive jurisdiction of the courts at Bhubaneswar, Odisha.

9. Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, any grievances regarding this website or your orders may be addressed to:

Grievance Officer: Alok Kumar Behera
Email: support@abhianuglobal.com
Phone: +91 82494 14090
Support hours: Monday to Friday, 9:00 AM to 5:00 PM
Postal address: Plot No. 104/2017, Paradip Colony, K4, Kalinga Vihar, Bhubaneswar, Odisha, India – 751019

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Abhianu Spices ("we," "us," or "our") is operated by ABHIANU Consulting Private Limited (CIN: U52290OD2026PTC052874, GSTIN: 21ABFCA1056P1ZQ, FSSAI License No. 22026067000464), a company incorporated in India, with its registered office at Plot No. 104/2017, Paradip Colony, K4, Kalinga Vihar, Bhubaneswar, Odisha, India – 751019.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or use abhianuglobal.com, or when you place an order with us. It is written to comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian law. By using our website or placing an order, you agree to the practices described in this Privacy Policy.

If you are ordering from outside India, please see the note under International Customers below — a separate policy applies to your order.

1. Personal Information We Collect
We collect only what we need to process your order and run our business. Depending on how you interact with us, this may include:

• Contact and delivery details — your name, phone number, delivery address, and (if you choose to provide it) your email address.
• Order and transaction details — the products you order, order value, order history, and any communication you have with our support team about an order.
• Account information — to place an order, you need to create an account with us; we store the details you provide for that account (see Guest Browsing and Accounts below for how long).
• Payment confirmation details — see Payment Information below; we do not collect or store your card, UPI, or bank account details ourselves.

We do not use Google Analytics, Meta Pixel, or any other third-party tracking or advertising tool on our website. We do not build advertising or behavioral profiles from your browsing activity.

2. Payment Information
We do not store your card, debit card, UPI, or net-banking details at any point. Payments are processed by our payment gateway partner, Razorpay, which collects and stores payment information directly from you, with your explicit confirmation, in accordance with Razorpay's own privacy policy. We only receive confirmation that a payment was successful, along with the transaction reference needed to fulfil your order.

3. Guest Browsing and Accounts
You can browse our website without creating an account. To place an order, you will need to create an account with us, providing your name, phone number, and delivery address.

We do not build a long-term identification profile from this information. Your account and order-related personal information is permanently deleted no later than 30 days after your order is placed, and in any case we do not retain customer-provided data for longer than 30 days from the date it was provided.

4. How We Use Your Personal Information
We use your personal information only to:

• process and fulfil your order, including arranging delivery through our courier partner;
• communicate with you about your order, returns, refunds, or support requests;
• meet our legal, tax, and regulatory obligations (for example, GST and FSSAI record-keeping); and
• resolve disputes, investigate complaints, and enforce our Terms and Conditions.

We do not use your personal information for targeted advertising, and we do not sell your personal information to any third party.

5. Who We Share Your Information With
We share your personal information only where necessary to deliver your order or where required by law:

• Shiprocket, our courier and logistics partner, receives your name, phone number, and delivery address solely for the purpose of delivering your order.
• Razorpay, our payment gateway, receives the payment information needed to process your transaction, governed by Razorpay's own privacy policy.
• We may disclose information where required to comply with a legal obligation, court order, or valid request from a government or regulatory authority.

We do not share, rent, or sell your personal information to any other third party, including for marketing purposes.

6. Where Your Data Is Stored
We are an India-based company. Your personal information, if you are an Indian customer, is stored and processed in India and is not accessed by our USA-based office or any entity outside India. We maintain this separation specifically to keep Indian customer data within India.

7. Data Retention
We keep the personal information you provide us for a maximum of 30 days from when you provide it (for example, from the date your order is placed), after which it is permanently deleted, except where we are required to retain certain records for longer to meet our legal, tax, or accounting obligations (for example, GST invoices).

8. Security
We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights
Under the DPDP Act, 2023, you have the right to:

• access the personal information we hold about you;
• correct or update inaccurate or incomplete personal information;
• request deletion of your personal information, subject to our legal retention obligations; and
• withdraw consent for any processing that is based on your consent, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, or if you have any questions or complaints about how we handle your personal information, please contact our Grievance Officer using the details below.

10. Children's Data
Our Services are not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us using the details below so we can delete it.

11. International Customers
This Privacy Policy, and in particular the data retention and storage commitments above, applies to customers ordering from within India. If you are placing an order from outside India (for example, from the USA), a separate policy applies to your order — please contact us for details.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post any changes on this page and update the "Last updated" date above.

13. Grievance Officer / Contact Us
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, and for any questions, requests, or complaints about this Privacy Policy or your personal information, please contact:

Grievance Officer: Alok Kumar Behera
Email: support@abhianuglobal.com
Phone: 8249414090
Support hours: Monday to Friday, 9:00 AM to 5:00 PM
Postal address: Plot No. 104/2017, Paradip Colony, K4, Kalinga Vihar, Bhubaneswar, Odisha, India – 751019

Abhianu Spices ships across India and to select international destinations. This policy explains our delivery timelines, charges, and what happens if something goes wrong in transit.

1. Delivery Within India
Orders within India are delivered within 7–8 days from the date the order is placed on our website. This timeline is the same for metro cities and for North-East India — we do not apply a different, longer window for remote or North-Eastern destinations.

2. International Delivery
For orders shipped outside India, there is no fixed delivery window, as transit times vary significantly by destination country. If you'd like an estimate before ordering, please contact us at support@abhianuglobal.com.

3. Shipping Charges
A flat shipping charge of ₹149 applies to orders below ₹999. Orders of ₹999 and above shipped free. Applicable charges are calculated and displayed at checkout.

4. Courier Partner
All domestic orders are shipped via Shiprocket.

5. Lost or Undelivered Parcels
If a parcel is confirmed lost in transit, we will issue a full refund. If a delivery attempt is unsuccessful, Shiprocket will retry delivery; if the parcel remains undelivered after retry attempts, we will issue a full refund.

6. Order Processing on Weekends and Holidays
We ship orders on Sundays and public holidays — order processing does not pause for weekends or holidays.

7. Questions
If you have any questions about shipping or the status of your order, please contact us at support@abhianuglobal.com, Monday to Friday, 9:00 AM to 5:00 PM.

We want you to be satisfied with your order. This policy explains how returns, replacements, and refunds work.

1. Return Window and Eligibility
You may request a return within 3 days of delivery. This window applies equally to all products — there is no shorter or longer window for specific items. To raise a claim for a damaged, incorrect, or defective product, please see Section 3 below.

2. Items That Are Not Returnable
Products priced below ₹100 are not eligible for standard return. However, a refund or replacement can still be issued for such items if you provide clear video evidence showing the issue with the product, as described in Section 3.

3. Damaged, Wrong, Expired, or Leaking Items
If you receive a product that is damaged, incorrect, expired, or leaking, please report it to us within 24 hours of delivery by emailing video evidence of the issue to support@abhianuglobal.com. Once verified, we will arrange a free replacement or refund, as applicable.

4. Return Pickup and Shipping Costs
For eligible returns, we arrange pickup of the item from your address at no cost to you. We do not charge any restocking or handling fee on returns.

5. Refunds
Refunds are processed within 12–15 business days from the date of pickup. Refunds cover the cost of the product only; original or return shipping charges are not refundable. Refunds are currently processed to the bank account details you provide us — please share these with us via email at support@abhianuglobal.com once your return is approved.

6. Order Cancellations
Orders may be cancelled only before they have been shipped; once an order has shipped, it cannot be cancelled through our website. For prepaid orders that are cancelled before shipping, the refund is processed within 12–15 business days, using the same refund method described in Section 5.

7. International / Non-India Orders
This Return and Refund Policy applies to orders placed within India only. If you are ordering from outside India (for example, from the USA), a separate policy applies — please contact us for details.

8. Grievance Officer
For any complaints or unresolved issues regarding a return, replacement, or refund, please contact our Grievance Officer:

Grievance Officer: Alok Kumar Behera
Email: support@abhianuglobal.com
Phone: +91 82494 14090
Support hours: Monday to Friday, 9:00 AM to 5:00 PM
Postal address: Plot No. 104/2017, Paradip Colony, K4, Kalinga Vihar, Bhubaneswar, Odisha, India – 751019